Returns and Exchanges Policy

Our product exchange policy is designed to provide customers with complete security regarding the items purchased from our store. All of our products come with a warranty against manufacturing defects. We also facilitate exchanges for products that were received differently from what was ordered by the customer.

If you receive a product from us with a manufacturing defect or it differs from what you ordered, please follow the steps below to request an exchange:

• If more than 7 days have passed since receiving the product and it shows a defect or issue, please contact us, providing order number, product to be returned, and description of the defect.
• Once we receive your email, we will forward your request to our quality control department for evaluation. Authorization from this department will be required for any possible exchange. After the analysis is completed, we will contact you with the results and inform you if an exchange will be necessary.
• The deadline for requesting an exchange under these circumstances is 90 days after receiving the product.
• Please note: We do not accept exchanges or refunds after this period.

Your claim will be analyzed within 7 business days at most. If the issue is confirmed, we will contact you via email, and you will be able to choose one of the following alternatives:

1. A full refund of the purchase price.
2. A replacement of the product with an identical one.
3. A replacement product of similar value.
4. A coupon for the value of the product to use on future purchases.

In accordance with the Consumer Protection Laws (similar to the U.S. Federal Trade Commission rules), cancellation requests for online purchases must be made within 7 calendar days after receiving the product.

For credit card refunds, our financial department has up to 7 business days to process the request with the card issuer. The time it takes for the funds to return to your card may vary depending on your credit card company, but it may take up to 120 days, depending on your billing cycle.

If a refund is necessary, it will be processed into a checking account within a maximum of 10 business days after quality evaluation, and only to an account with the same name as the one used for the original order.

If a product is returned without prior communication, after the return period, or is missing items, labels, or invoices, it will be sent back to the customer. The same applies to exchanges that are rejected after product analysis by our quality department. These will be returned to the customer via Standard Shipping with a collection fee, and the customer will be responsible for this shipping cost.

Important: We are not responsible for return shipping costs related to refunds, chargebacks, or exchanges for other products. These shipping costs are the customer’s responsibility.